FAQ: General questions

What is a purchase order?

A Purchase Order No. (PO No.) is an order reference number used solely your internal records. A purchase order is generally displayed along side your invoice number.

What type of warranty do you provide?

Packline Solutions warrants that the Goods, when delivered to the customer, will comply with any description for the Goods contained in the Quotation and
with the Standard Specification (if any) for the Goods.

Specific warranties vary according to which products(s) you have purchased and more details can be seen on our Warranty page here.

Are your prices inclusive of GST?

Prices listed on the website are generally Exclusive of GST. Once you are in the shopping cart GST is then added to the price so the final invoice is GST inclusive.

Do you offer maintenance and repairs on equipment?

Whilst Packline doesn’t handle maintenance and repairs on packaging machines ourselves we do have an Australia-Wide network of organisations who do offer repair work. Feel free to call us on 1300-661-161 so we can put you in touch with the right person.

When can I expect delivery?

An estimated timeframe for delivery will be stated in the Quotation. Packline Solutions will use reasonable endeavors to meet the delivery timeframe.